FAQ

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Contact Info

How can I contact you?

By Phone / Fax

Customer Service Hours: Monday - Friday, 8:00 AM - 5:00 PM CST
Phone: 1-800-334-7266 or 952-941-9797
Fax: 952-941-9798

By Email

Email us at info@panoramas.com or visit the contact form to send us a message.

By Mail

Blakeway Panoramas
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.

Ordering


How do I place an order?

Orders can be placed online through this website.

You may also make a purchase by calling us at 1-800-334-7266 or 952-941-9797. Our Customer Service team is available by phone Monday - Friday, 8:00 AM - 5:00 PM CST.


What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Amazon Pay, and Sezzle.


Can I cancel my order?

To cancel your order that has not yet shipped, please call us at 1-800-334-7266 or 952-941-9797.

We are unable to cancel orders that have already been shipped. In this case, please contact us for other options, like processing a return.


What products are available?

Browsing our website is the easiest way to see what products are available. The navigation menu at the top of every page lists our product categories, and are further defined by team, venue name, or location. The search function on our website will also help you find specific products by name, sport, SKU, description, location, and more.

If you have difficulty finding a specific product you want to purchase, please contact us by calling 1-800-334-7266 or 952-941-9797, or by emailing us at info@panoramas.com.


Will I be charged sales tax?

Sales tax will automatically be charged to orders shipped within areas of the United States where it is determined sales taxes are applicable. The amount of sales tax charged is based on current tax rates, and are subject to change at any time. Shipping charges may also be subject to tax in certain states.

Estimated sales tax will be provided prior to completing checkout on our website. The cost of shipping & taxes will be estimated on the cart page after providing your state, city, and ZIP code, as well as prior to completing order checkout.

Shipping & Delivery


When will my order be shipped?

Blakeway Prints & Frames

Unless otherwise stated on the product page, we normally ship same day for orders received by 2:00 PM CST.

At times, we take pre-orders for licensed products prior to printing. This will be stated on the product page, with a message that the product is pending licensing approval and the timeframe of when we expect to print and ship.

Oversized Panoramas

Our oversized canvas and metal panoramas are made to order and 3 business days are required for production prior to shipping.


How can I track my order?

When your order has been packed and processed for shipment, you will receive a confirmation email with your tracking number.


What is the shipping cost?

Shipping fees vary greatly based on the number of items in the order, frame style(s) chosen, shipping destination, and shipping speed selected. The cost of shipping will be estimated on the cart page after providing your state, city, and ZIP code, as well as prior to completing order checkout.


Do you ship internationally?

We currently do not allow international shipping through our website. Please call us at 1-800-334-7266 or 952-941-9797 (+1 international calling code) to discuss international shipping options. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST. You may also email us at info@panoramas.com to discuss options.

We can ship unframed panoramas of skylines, iconic world sites and attractions, and National Parks to most countries internationally. Our licensing contracts restrict the sales of NFL, NASCAR, and collegiate products to within the United States only. We are similarly permitted to ship NHL products only within the U.S. and Canada.

International shipping rates, taxes and duties for framed panoramas are very expensive. We highly recommend you purchase an unframed panorama if you are considering shipping internationally, then have it framed locally.


Will my order have weather delays?

There is a possibility that shipments may be delayed due to seasonal storms. To guarantee you are aware of any delays with your shipment due to weather events, please review the shipper carrier sites for the latest service alerts.


What do I do if my order is lost?

If the delivery timeframe for your order has passed, or your order tracking shows delivered and you have not received your package, we will be happy to help you.

Please first check the immediate area around your mailbox, front and/or side door, or front desk for deliveries. Please also check the tracking number for your package online to see if the shipping carrier has provided any special instructions or updates regarding your delivery.

If you are still unable to locate your package, please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.

Returns


What is your return policy?

Blakeway Prints & Frames

If for any reason you are not completely satisfied with your purchase, you may return it for a free replacement or a full refund for the price of the product within 30 days of purchase. We are unable to refund shipping charges.

To start the return process, please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.

Oversized Panoramas

All oversized canvas and metal panoramas are made to order and are not returnable.


How do I return damaged or defective product?

We apologize if you have received a damaged or defective item and will be happy to help you with this issue.

Please note: All damaged or defective items must be reported to us within 30 days of your order's ship date. To report damaged or defective items, and to start the return or refund process, please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.


How do I return a gift?

If you received one of our products as a gift and would like to discuss return options, please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.


How do I return an incorrect item?

We apologize if you have received an incorrect item and will be happy to help you with this issue. Please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.


Do you have any return exclusions?

Items must be returned within 30 days of purchase. We are unable to refund shipping charges, including the cost of returning product back to us.

All oversized canvas and metal panoramas are made to order and are not returnable.

Coupons & Promotions


Do you have any current promos?

We are offering free ground shipping on our website through 12/24/2022. Free ground shipping is only valid on orders in the 48 contiguous U.S. states. No coupon code is needed. Offer expires 11:59 PM CST Saturday, 12/24/2022.


Do you have any coupon codes?

Join our fan club and we'll text you a welcome coupon code, as well as promotional notifications and new panorama announcements for your favorite team or travel destination. To join, simply click here.

Some exceptions may apply (for example, if trying to apply multiple discounts to your cart). Additional promotional offers for holidays or other events will be sent to the phone number and/or email you provided during sign-up.


Can I use multiple coupon codes?

Our site only permits the use of one coupon code per order.

Product Info

What products do you sell?

Panoramic Prints & Frames

Our panoramas begin as a high definition photo that is printed with UV resistant ink on heavy art stock. The panoramas are available unframed or in several frame styles.

Before framing, we mount and secure the panoramic print to a backer board to prevent waviness and warping due to heat and humidity. If you choose a Select or Deluxe Frame with matting, the mats used are pH neutral to protect against degradation of the print, and the colors used match the team or school style guides.

Unframed Prints
  • Width: 40 inches
  • Height: 13½ inches
  • Glass: None
  • Mat: None
  • Moulding Finish: None
  • Hanging Method: None
  • Price: $34.95 - $39.95
Standard Frame
  • Width: 40¼ inches
  • Height: 13¾ inches
  • Glass: Clear Tempered Glass
  • Mat: None
  • Moulding Finish: Glossy Black Finish
  • Hanging Method: Attached Picture Wire
  • Price: $119.95 - $139.95
Select Frame
  • Width: 42 inches
  • Height: 15½ inches
  • Glass: Clear Tempered Glass
  • Mat: Single Mat with Beveled Edge (in team's primary color, if applicable)
  • Moulding Finish: Flat Black Finish
  • Hanging Method: Sawtooth Hangers
  • Price: $169.95 - $189.95
Deluxe Frame
  • Width: 44 inches
  • Height: 18 inches
  • Glass: Clear Tempered Glass
  • Mat: Double Mat with Beveled Edge (in team's colors, if applicable)
  • Moulding Finish: Flat Black Finish
  • Hanging Method: Attached Picture Wire
  • Price: $219.95 - $239.95

We also offer a limited selection of framed collegiate products in smaller formats than our traditional framed panoramas:

Small Frame
  • Width: 16⅝ inches
  • Height: 8⅛ inches
  • Glass: Clear Glass
  • Moulding Finish: Flat Black Finish
  • Hanging Method: Sawtooth Hangers
  • Price: $49.95
Half Frame
  • Width: 20⅜ inches
  • Height: 12½ inches
  • Glass: Clear Glass
  • Moulding Finish: Flat Black Finish
  • Hanging Method: Sawtooth Hangers
  • Price: $69.95

A Blakeway Panorama is stunning, vibrant and incredibly detailed. If you compare the prices of our framed products with those from a professional frame shop, you'll find we are competitively priced. We buy our framing materials in bulk and pass the saving on to our customers.

Our traditional panoramic prints are 40 inches wide and 13½ inches tall, which is not a standard stocked frame size. If you also decide to add a mat or two, our custom framing services are your best option. A framed panorama from us also means:

  • The mat boards are pH neutral and lignin free to protect against degradation of the panoramic print.
  • The print is protected with clear, tempered glass for durability and safety. We don't use acrylic or plexiglass (which can scratch easily), or standard glass (which can leave a sharp, jagged edge if broken).
  • All frames come equipped with hanging hardware (picture wire or sawtooth hangers), so they are ready to hang directly from the box.
  • All sports panoramas are officially licensed, which means we've passed strict requirements for quality and ethics:
    • We pay royalties that support scholarships and initiatives at the universities and professional leagues.
    • We follow official team style guides, which means the logos and mat colors match those specified by the team or university. The panorama will match your jersey and fan cave decor.
    • All of our production has been audited and certified to pass fair labor standards.

Most importantly, if you order a framed panorama from us, you save time. You don't need to deliver and pick up from a frame shop, or wait days or weeks for it to be framed. We ship same day (for orders received by 2:00 PM CST), so your panorama will quickly arrive, completely framed and ready to hang. That's almost instant gratification!

Oversized Panoramas

Our oversized panoramas are all photo. There is no title, text, borders or logos - just the image. If you want to feel like you are actually in the stadium, these are the panoramas for you. At 63 inches wide and 21 inches tall, our oversized panoramas cover some serious wall space and provide a striking focal point for your home, office or fan cave.

The oversized panoramas are available in two formats: canvas and metal. Each is equipped ready to hang and are suggested to be used as indoor decor only. No framing is required, as each comes equipped with a rear mounted frame.

Please note that all oversized panoramas are made to order. Please allow 3 business days for processing and production prior to shipping.

Canvas

Our museum quality canvases are crafted out of materials designed to last a lifetime. The photo is printed directly onto high quality archival canvas with UV resistant solvent ink. It is then stretched over a 1½ inch thick, kiln dried pine wood frame. This is a gallery wrapped canvas that is designed to be displayed without a frame. It looks finished from any angle, as the image wraps around the edge of the frame and is stapled on back so no staples or unprinted edges can be seen.

  • Width: 63 inches
  • Height: 21 inches
  • Depth: 1½ inches
  • Care: To clean, gently dust with a soft dry cloth.
Metal
  • Width: 63 inches
  • Height: 21 inches
  • Depth: 1¼ inches
  • Finish: Satin
  • Care: To clean, gently dust with a soft dry cloth.

Frame Info


How can I get my print framed?

Do you wish you would have ordered that panoramic print in a frame? It's not too late - we can frame it for you!

Our framing service includes mounting your print to prevent any waviness that may occur over time due to heat or humidity, professionally framing with durable materials and moulding, and tempered glass that resists scratching.

To frame your panoramic print:

  1. Preview how your framed panorama will look by locating your print on this website.
  2. Visit our Frame Upgrade page, select the frame you want, add to cart, and check out.
  3. Mail your panoramic print back to us.
    • Place your panorama and contact information in the tube or box.
    • Securely close the package, using packing tape on all sides (including plastic end caps if using a tube).
    • Mail your unframed panorama back to us at:
      Blakeway Panoramas
      Attn: Frame Upgrade
      5451 Smetana Drive
      Minnetonka, MN 55343

We are normally able to frame and ship your panorama back to you within 1-2 days of receipt.

If you have any questions, please call us at 1-800-334-7266 or 952-941-9797, or email info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.


What is the cost to upgrade to a framed panorama?

Standard Frame Upgrade

The cost to upgrade an unframed print to a Standard Frame is $85.00, not including shipping or sales tax that may apply.

Select Frame Upgrade

The cost to upgrade an unframed print to a Select Frame is $135.00, not including shipping or sales tax that may apply.

Deluxe Frame Upgrade

The cost to upgrade an unframed print to a Deluxe Frame is $185.00, not including shipping or sales tax that may apply.


Why can't you ship an empty frame?

We have the expertise and equipment needed to beautifully frame your panoramic print.

Our framing team will mount your panorama to a backer board so it stays smooth and fabulous over time. If the panorama is simply framed without this step, heat and humidity over time can cause the print to wave, curl, or no longer lay flat. Common glue or tape can discolor the print over time. Our team has the proper equipment and experience to mount and frame your print to prevent these problems from occurring.

If you order a Select or Deluxe Frame, our team carefully centers the panorama within the mat opening, and secures it so it won't slip over time. Finally, we frame your print and add hanging hardware (picture wire or sawtooth hangers) so it's ready to display as soon as you receive it.


Why do I need to send my unframed print back?

We need something to put in the frame. An empty frame is not as interesting as one filled with a Blakeway print.

Image Use

Can I use your images?

All Blakeway images are copyrighted. © Blakeway Panoramas, Inc., Minneapolis, MN U.S.A.

Use and distribution of all or any part of an image is strictly prohibited. Written permission to use our images must be obtained. Trademark and copyright infringement is a serious issue and we will protect our brand and images against unauthorized dealers and those who violate our copyrights and trademarks.

To obtain written permission, please contact via the contact details below. Please include as many details as possible about the project. The fee is based on the use, so be as descriptive and possible in your request.

Please ask for Chris.
By Phone: 1-800-334-7266 or 952-941-9797
By Email: chris@panoramas.com
By Mail:
Blakeway Panoramas
Attn: Chris Gjevre
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.

Custom Prints


Can I get a custom print?

We can print our images at almost any size. Please allow ample lead time for licensed images (NFL, NHL, NASCAR, collegiate, etc.). Licensed images are more complicated as they require permission from the team or university, as well as their governing licensing agencies.

Our images are typically produced at a 4:1 ratio, so the proportions of your custom print need to remain 4:1, unless you are willing to crop some of the image from the left and/or right. For example: if you wanted a print 4 feet wide, it would therefore be 1 foot high. This refers to the image size only, and doesn't include the white border or text that our typical published prints have. In other words, custom prints can be printed with the image all the way to the edge of the paper.

To start your custom print inquiry, please contact via the contact details below. Please include as many details as possible about your idea, as this will help us give you an accurate quote.

Please ask for Chris.
By Phone: 1-800-334-7266 or 952-941-9797
By Email: chris@panoramas.com
By Mail:
Blakeway Panoramas
Attn: Chris Gjevre
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.


What is the cost of a custom print?

The cost of a custom print varies on a case-by-case basis depending on the size, format, and material used. Our use of large format panoramic equipment provides exceptional quality enlargements. Galleries often refer to these prints as a giclee ("zhee-klay").

We normally print thousands of our published prints at one time to drive down costs. The cost to do a single print is therefore considerably more expensive than our typical product pricing. This is due to the labor and materials involved to set up and run our equipment for a single print.

If you want a custom print significantly larger than our typical product, you may need to get it custom framed from a local frame shop. This can significantly add extra costs, which should be considered ahead of time.


Can you do custom prints on different materials?

Yes. We can do custom prints on other materials, such as canvas and metal. We have also worked with third party companies to get our prints onto wallpaper, like for full room or single wall mural installations.

To start your custom print inquiry, please contact via the contact details below. Please include as many details as possible about your idea, as this will help us give you an accurate quote.

Please ask for Chris.
By Phone: 1-800-334-7266 or 952-941-9797
By Email: chris@panoramas.com
By Mail:
Blakeway Panoramas
Attn: Chris Gjevre
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.

Blakeway Gigapixel


Where can I see past Blakeway Gigapixels?

A full listing of our past Blakeway Gigapixel projects can be viewed on our dedicated website, Blakeway Gigapixel. You can also view past projects by finding and clicking on your team in our website navigation menu, then scrolling down to view any Blakeway Gigapixels listed.


What is a Blakeway Gigapixel?

Blakeway Gigapixel is an amazing fan engagement experience: an online, interactive, 360° group selfie. These fan photos are massive - billions of pixels in size - and allow fans to rotate, zoom, and find themselves and friends inside the venue. By tagging themselves and sharing their favorite views, fans send the Blakeway Gigapixel of a viral journey to show their passion for their team.

Blakeway Gigapixels are huge. Most are over 25 gigapixels in size, which is 25 billion pixels. If you were to surround yourself with a sphere of 1080p HDTVs (2 megapixels) and display the image at full resolution, you would need over 13,000 HDTVs to show the entire Blakeway Gigapixel image at once. We offer the most incredible detail in interactive fan event images in the world.


How do Blakeway Gigapixels work?

Blakeway Gigapixels are photographed with cutting edge technology that produces hundreds of high resolution images. These are then digitally stitched together by our talented team.

With our extensive experience and incredible equipment, we can capture fans at the game in under 2 minutes, often times during game breaks or TV timeouts. We then transfer the images back to our office, where our team stitches the images together and has it ready for fans to view online about 24-48 hours after the event, depending on the venue size.


Where can I learn more about Blakeway Gigapixels?

Please visit our website dedicated to Blakeway Gigapixel to learn more.

Website Info


How can I contact Customer Service?

By Phone / Fax

Customer Service Hours: Monday - Friday, 8:00 AM - 5:00 PM CST
Phone: 1-800-334-7266 or 952-941-9797
Fax: 952-941-9798

By Email

Email us at info@panoramas.com or visit the contact form to send us a message.

By Mail

Blakeway Panoramas
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.


How can I create an account?

There are links in our navigation menu to either login, or create a new account. Account passwords must be at least 7 characters in length and contain: lower case letters, upper case letters, at least 1 number, and at least 1 special character.


How do I change my account information?

Once you are logged in to your account through the account login page, visit the account details page to update your information.


How do I remove my email address?

An email address is required to register for an account with our website. Your email address is used to login to our website, along with your password. We will also use your email address to provide you with order updates, including sending you tracking information for any orders you place.

If you have received a promotional email from us and you wish to unsubscribe, please locate the unsubscribe link at the bottom of the email. You may also send an unsubscribe request to us at info@panoramas.com. Please note that this will only unsubscribe you from receiving any holiday or seasonal promotional offers from us. You will continue to receive email pertaining directly to specific order details, or tracking information for any order you may place on our website in the future.


How do I delete my account?

If you wish to permanently delete your account from our website, please contact our Customer Service team, available Monday - Friday, 8:00 AM - 5:00 PM CST. Our Customer Service team can be reached by phone at 1-800-334-7266 or 952-941-9797, or by email at info@panoramas.com. Please note that deleting your account on our website is permanent and irreversible, and any details of past orders and other account information will be deleted.


How do I share my Wish List?

To share your Wish List, visit the Wish List page when logged into your account. Click the Share button for the Wish List you want to share with others. A link will be generated you may send to others.

If the Share button is not visible for your Wish List, click its Edit button, then toggle the Share Wish List option on. Click to Save Wish List.


How do I enable cookies on my computer?

What are cookies?

Cookies are small files that a website or its service provider transfers to your computer hard drive through your web browser (if you allow) that enables the site or service provider's systems to recognize your browser, and capture and remember certain information. For instance, we use cookies on our website to remember and process items in your shopping cart. More detailed information about cookies may be read on our Privacy Policy page.

Enabling Cookies

The method to enable cookies will vary depending on what browser and device you are using. Below are links with instructions to enable cookies in several of the most commonly used browsers:


How do I report an issue with your website?

If you are having an issue with our website, we will be happy to look into the issue and assist you. Please contact us and let us know of the issue you are experiencing. It is extremely helpful if you can also tell us the device you had the issue on (for example: desktop computer, tablet, or mobile phone), and what browser you were using (for example: Chrome, Safari, Firefox, etc.).

Please contact us for assistance by calling 1-800-334-7266 or 952-941-9797, or emailing us at info@panoramas.com. Our Customer Service team is available Monday - Friday, 8:00 AM - 5:00 PM CST.


Is your website secure and safe to shop with?

Absolutely. We use advanced encryption technology on our website using Secure Socket Layer (SSL) encryption. Digital certificates encrypt data using SSL technology, which is the industry standard for protecting data transmitted over websites. SSL security protocol provides data encryption, server authentication, message integrity, and connection authentication.

We implement a variety of security measures when a user placing an order enters, submits, or accesses their information to maintain the safety of personal information. In addition, all transactions are processed through a payment gateway provider and we do not process or store any credit card information on our servers.


What are your website Terms and Conditions?

Our website Terms and Conditions may be read in full on our Terms and Conditions page.


What is your privacy policy?

Our privacy policy may be read in full on our Privacy Policy page.