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Frequently Asked Questions

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Contact Information

How can I contact you?

By Phone/Fax:

Customer Service Hours: Monday - Friday, 8:00 AM - 5:00 PM CST

Toll-Free: 1-800-334-7266

Local: 952-941-9797

Fax: 952-941-9798

By Email:

Email us at info@panoramas.com or visit our contact form on our website to send us a message.

By Mail:

Blakeway Worldwide Panoramas
5451 Smetana Drive
Minnetonka, MN 55343 U.S.A.

On Social Media:

Blakeway Panoramas on Facebook Blakeway on Facebook
Blakeway Panoramas on Facebook Blakeway on Twitter
Blakeway Panoramas on Pinterest Blakeway on Pinterest
Blakeway Panoramas on LinkedIn Blakeway on LinkedIn

Product Information

What products do you offer?
Blakeway Worldwide Panoramas - Frame Style Comparison

Our panoramas begin as a high definition photo that is printed with UV resistant ink on heavy art stock. The panoramas are available unframed or in 3 frame styles. Before framing, we mount it and secure the panoramic print to a backer board to prevent waviness and warping due to heat and humidity. If you choose a select or deluxe frame with matting, the mats used are pH neutral to protect against degradation of the photo and the colors used match the team or school style guides.

  Standard Frame Detail Select Frame Detail Deluxe Frame Detail
Format Unframed Standard Frame Select Frame Deluxe Frame
Width 40 inches 40.25 inches 42 inches 44 inches
Height 13.5 inches 13.75 inches 15.5 inches 18 inches
Glass None Tempered Tempered Tempered
Mat None None Single Mat with Beveled Edge (in team's primary color if applicable) Double Mat with Beveled Edge (in team's colors if applicable)
Frame Moulding None 0.375 inches wide 1.25 inches wide 1.25 inches wide
Moulding Material None Aluminum Wood Composite (resists heat & humidity better than solid wood) Aluminum
Finish Application None Spray Coating (harder finish than conventional paint) Vinyl Wrapped Powder Coating (harder finish than conventional paint)
Moulding Finish None Glossy Black Finish Flat Black Finish Flat Black Finish
Moulding Profile None Rounded Flat Sculpted
Hanging Method None Attached Picture Wire Sawtooth Hangers Attached Picture Wire
Price $29.95-$34.95 $99.95-$119.95 $149.95-$169.95 $199.95-$219.95

Unframed

Width: 40 inches
Height: 13.5 inches
Glass: None
Mat: None
Frame Moulding: None
Moulding Material: None
Finish Application: None
Moulding Finish: None
Moulding Profile: None
Hanging Method: None
Price: $29.95-$34.95

Standard Frame

Width: 40.25 inches
Height: 13.75 inches
Glass: Tempered
Mat: None
Frame Moulding: 0.375 inches wide
Moulding Material: Aluminum
Finish Application: Spray Coating (harder finish than conventional paint)
Moulding Finish: Glossy Black Finish
Moulding Profile: Rounded
Hanging Method: Attached Picture Wire
Price: $99.95-$119.95

Select Frame

Width: 42 inches
Height: 15.5 inches
Glass: Tempered
Mat: Single Mat with Beveled Edge (in team's primary color if applicable)
Frame Moulding: 1.25 inches wide
Moulding Material: Wood Composite (resists heat & humidity better than solid wood)
Finish Application: Vinyl Wrapped
Moulding Finish: Flat Black Finish
Moulding Profile: Flat
Hanging Method: Sawtooth Hangers
Price: $149.95-$169.95

Deluxe Frame

Width: 44 inches
Height: 18 inches
Glass: Tempered
Mat: Double Mat with Beveled Edge (in team's colors if applicable)
Frame Moulding: 1.25 inches wide
Moulding Material: Aluminum
Finish Application: Powder Coating (harder finish than conventional paint)
Moulding Finish: Flat Black Finish
Moulding Profile: Sculpted
Hanging Method: Attached Picture Wire
Price: $199.95-$219.95

Frame Information

How can I get my panoramic print framed?

Do you wish you would have ordered that panorama framed? It's not too late - we can frame it for you. To get your print framed:

  1. Preview how your panorama will look framed by locating your print on this website
  2. Determine your preferred frame style and place your order with one of these options:
    • Visit our Frames product page, select your frame style in the drop down menu, add to cart and check out
    • Call us at: (Toll Free) 1-800-334-7266 or (Local) 952-941-9797
    • Fill out the information on the back of the form included with your unframed panorama and mail it to us.
  3. Place your panorama and contact information in the tube or box, securely close using packing tape on all sides (including plastic end caps on the tubes) and mail your unframed panorama back to us at:
    Blakeway Panoramas
    Attn: Frame Upgrade
    5451 Smetana Drive
    Minnetonka, MN 55343

We are normally able to frame and ship your panorama within 1-2 days of receipt.

How soon will I receive my newly framed print?

We are normally able to frame and ship your framed panorama back to you within 1-2 days of receipt.

Why can't you ship just the frame?

If you just slid the panorama in a frame, the heat and humidity could cause the print to wave or curl and not lay flat. Common glue or tape can discolor the photo, and you wouldn't want that. We have the expertise and equipment to mount the panorama to a backer board so that it stays smooth and fabulous.


If you ordered the Select or Deluxe Frame, we carefully center the panorama within the mat opening and secure the mat so it won't slip. Finally, we frame it and add picture wire or sawtooth hangers so it's ready to hang when you receive it.

Why do I need to send the unframed panorama back?

We need something to put in the frame. An empty frame is not as interesting as one filled with a Blakeway Panoramas print.

What is the cost to upgrade to a framed panorama?

Standard Frame Upgrade: The cost to upgrade an unframed print to a Standard Frame is $79.00, including shipping to your continental U.S. address, with exceptions:

  • If in Minnesota, please contact us for the total with sales tax.
  • If outside the continental U.S., please contact us for the total with additional shipping fees.

Select Frame Upgrade: The cost to upgrade an unframed print to a Select Frame is $135.00, including shipping to your continental U.S. address, with exceptions:

  • If in Minnesota, please contact us for the total with sales tax.
  • If outside the continental U.S., please contact us for the total with additional shipping fees.

Deluxe Frame Upgrade: The cost to upgrade an unframed print to a Deluxe Frame is $184.00, including shipping to your continental U.S. address, with exceptions:

  • If in Minnesota, please contact us for the total with sales tax.
  • If outside the continental U.S., please contact us for the total with additional shipping fees.
Why are the frames so expensive?

A framed Blakeway Panorama is BIG and BEAUTIFUL. If you compare our prices with those of a professional frame shop, you'll find we are very competitive and often times lower as we buy our frame materials in bulk and pass that savings on to you.


Our panoramas are 40" wide x 13.5" tall, and usually not a standard stocked frame size. If you add a mat or two (which takes it from nice to wow to AWESOME), then a custom frame is the only option. A framed panorama from us also means:


  • The print is mounted and secured to a display board to eliminate waviness and warping of the print inside the frame.
  • The frame moulding is quality.
    • Our Standard and Deluxe Frames are made of durable aluminum moulding with a powder coated application that creates a hard finish that is tougher than conventional paint.
    • Our Select Frames are a wrapped wood composite (not painted, which can scratch) that is more stable than solid wood, and stands up better to changes in heat and humidity.
  • The mat boards are pH neutral and lignin free to protect against degradation of the artwork.
  • Only tempered glass is used for durability and safety - no acrylic or plexiglass (which can scratch easily) or standard glass (which can leave a sharp, jagged edge if broken and give results straight out of a B horror movie).
  • All frames come equipped with picture wire or sawtooth hangers, so they are ready to hang directly from the box. Instant beautification for your wall.
  • All sports panoramas are officially licensed, which means we've passed strict requirements for quality and ethics.
    • We pay royalties that support scholarships and initiatives at the universities and professional leagues. Unethical people may copy us (illegal & inferior), sell for less (unscrupulous), and skip paying royalties that would otherwise support your alma mater or team.
    • We follow official team style guides, which means our logos and mat colors match those specified by the team or university. The panorama will match your jersey and fan cave decor!
    • All of our production has been audited and certified to pass fair labor standards (no sweatshops for us, although when we had a power outage one Summer it got a little steamy without air conditioning that day).

Most importantly, if you order a framed panorama from us, you save time. You don't need to deliver and pick up from a frame shop, and you don't need to wait days or weeks for it to be framed. We ship next day so your panorama arrives completely framed and ready to hang. That's almost instant gratification!

Ordering

How do I place an order?

Orders can be placed online via our website.


Purchases can also be completed by calling us toll free at 1-800-334-7266, Monday - Friday, 8:00 AM - 5:00 PM CST.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

Can I cancel my order?

To cancel your order that has not yet shipped, please contact us toll free at 1-800-334-7266.


We are unable to cancel orders that have already been shipped. In this case, please contact us for other options, like processing a return.

What products are available?

Browsing our online store is the easiest way to see what products are available. The navigation menu at the top of every page lists our product categories, and is further defined by location, team, or venue name.


You may also use the search function to find specific panoramic views by name, sport, SKU, description, location, and more. If you have difficulty finding products you want to purchase, please contact us toll free at 1-800-334-7266.

Do you currently have any coupons?

With your purchase of four or more products, a 10% discount will be applied to your cart total. Some exceptions may apply (for example, if trying to apply multiple discounts to your cart).

Shipping & Delivery

How can I track my order?

As soon as your order is processed, we'll send you a confirmation email including your tracking number, if applicable to the shipping carrier/method you selected with your order.

What are the shipping fees?

Shipping fees vary based on the order quantity, frame style(s) chosen, shipping destination, and speed of delivery needed. Our website provides a shipping cost estimate prior to placing your order.

Do you ship internationally?

We will ship unframed panoramas of skylines, national parks, and world icons to most countries internationally. NHL prints can also be shipped to Canada. Our licensing contracts restrict the sales of NFL, NASCAR, and collegiate products to the U.S.A. only. Shipping rates as well as taxes and duties for framed panoramas are expensive so we recommend you purchase an unframed print and have it framed locally.

Returns

How do I make a return?

If for any reason you are not completely satisfied with your purchase, you may return it for a free replacement or a full refund for the price of the product within 30 days of purchase. We are unable to refund shipping charges.


To start our returns process, please call us toll free at 1-800-334-7266.

Image Use

Can I use your images?

All Blakeway Panoramic images are copyrighted. © Blakeway Worldwide panoramas, Inc., Minneapolis, MN U.S.A. Use and distribution of all or any part of an image is strictly prohibited. Written permission to use our images must be obtained. Trademark and copyright infringement is a serious issue and we will protect our brand and images against unauthorized dealers and those who violated our copyrights and trademarks.


To obtain written permission, contact chris@panoramas.com or via the contact details below. Please include as many details as possible about the project. The fee is based on the use, so be as descriptive as possible.


Please ask for Chris.
Toll Free: 1-800-334-7266
Local: 952-941-9797
Blakeway Worldwide Panoramas
5451 Smetana Drive
Minnetonka, MN 55343
chris@panoramas.com

Custom Prints

Can I get a custom print?

We can print our images at almost any size. Please allow ample lead time, as licensed images of NFL, NHL, NASCAR, collegiate, etc. are more complicated as they require permission from their governing agencies.


Our images are produced at a 4:1 ratio, so the proportions need to remain 4:1 unless you are willing to crop some of the image from the left and/or right. For example, if you wanted a print 4 feet wide, it would therefore be 1 foot high. This refers to the image size only, and doesn't include the white border or text that our published prints have. In other words, custom prints can be printed with the image all the way to the edge of the paper.

What is the cost to get a custom print?

The cost varies on a case-by-case basis depending on the size, format, and material used. We normally print thousands of our published prints at one time, making it much more efficient and driving down costs.


Our use of large format panoramic equipment provides exceptional quality enlargements. Galleries often refer to these prints as a giclee ("zhee-klay"). Translated from French, giclee means "squirt", as in inkjet print. The cost to do this is considerably more expensive due to the labor and materials involved in setting up a single print.


If you want a custom print much larger than our standard product, you may need to get it custom framed from a local frame shop, which can significantly add additional costs.

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